Refund & Return Policy

We want you to love your purchase! If you're not fully satisfied, here’s how we can help:

Eligible Returns

Due to our products being shipped directly from suppliers, we can only accept returns or exchanges if the item is:

Damaged or defective upon arrival
Incorrect or significantly different from the product description

How to Request a Return/Exchange

Contact us within 7 days of receiving your order at support@smismarket.com with photos or videos showing the issue. Once verified, we will send a replacement or issue a refund.

Refund Processing

Approved refunds are processed within 5–7 business days to your original payment method.

Shipping Costs

Return shipping costs are the buyer’s responsibility unless the item is defective or incorrect.

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Refund & Return Policy